Smart Security for the Home
Go to SURE Commercial

Returns and Refunds Policy

Thank you for shopping at Sure Security.

If you are not entirely satisfied with your purchase, we're here to help.

All returns are subject to the following terms and conditions.

Terms and Conditions:

  1. All returns must be made within 15 days from the date merchandise was delivered.
  2. Returns without an RA (Return Authorization) number will not be accepted.
  3. Products returned using an RA(Return Authorization) number in the first 15 days after delivery will incur a 15% restocking fee.
  4. Opened packages are subject to inspection to determine if credit can be offered and an amount of credit issued for accepted returns will be based upon item and packaging condition. Deductions will be applied if the original manufacturer’s packaging material and/or items are missing, marked up, and/or damaged. This includes, but is not limited to, manuals, warranty papers, screws and other accessories. If the original equipment programming has been modified, registered, or activated, additional deductions will apply. Returned purchases which are determined to not be re-sellable will not be eligible for a credit and will be returned back at customer expense. All decisions are at our sole discretion.
  5. All items must be returned in a shipping carton or postal-bag not just the manufacturers packaging.
  6. Please ensure that the RA number is clearly displayed on the outer box to ensure a smooth return.
  7. Return shipping charges are the responsibility of the customer and we recommend that those items be returned via insured ground service with a tracking number as we are not responsible for any lost or damaged packages.
  8. We are not responsible for personal data, or items left in returned merchandise so please check your equipment carefully before returning.
  9. Defective items may be repaired or exchanged.
  10. We are not responsible for any damage resulting from the sale, installation or misuse of any products purchased from us. We are responsible for the monetary value of the merchandise only.
  11. We do not accept the return of transformers and batteries, excepting in cases where they arrive damaged.
  12. Shipments that are refused will incur return shipping cost and those costs will be deducted from your refund.

Returning a Product

To obtain a Return Authorization (RA) Number and the return address for your area, contact us:

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from HomeSecurityStore.com.

Returned items which were sold with Free Shipping will have actual shipping costs deducted from any refund due.

Damaged items

If you received a damaged product, please notify us within 7 days of delivery for assistance. All claims must be made with the carrier.

Sale items

Sale items can be refunded.

Digital products

We do not issue refunds for digital products once the order is confirmed and the product is sent.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Missing Items

In the rare case that your order is missing an item, you must report the discrepancy within 7 days of delivery to our Customer Service department.

Contact Sure Security

If you have any questions about our products, services, policies or any other matter, please use our contact page.

** If it is determined that an item returned is not in salable condition you may be charged a restocking fee of up to 25% of the price paid for the item. Conditions that will incur a restocking fee include, but are not limited to: damage to the product, its components, accessories or packaging. A restocking fee may also be assessed for missing parts, accessories or packaging.

This document was last revised: 1 June 2019