Returns and Refunds Policy
Thank you for shopping at Sure Security.
If you are not entirely satisfied with your purchase, we're here to help.
All returns are subject to the following terms and conditions.
Terms and Conditions:
- All returns must be made within 15 days from the date merchandise was delivered.
Returns without an RA (Return Authorization) number will not be accepted.
Products returned using an RA(Return Authorization) number in the first 15 days after delivery will
incur a 15% restocking fee.
Opened packages are subject to inspection to determine if credit can be offered and an amount of credit
accepted returns will be based upon item and packaging condition. Deductions will be applied if the
manufacturer’s packaging material and/or items are missing, marked up, and/or damaged. This includes,
but is not
limited to, manuals, warranty papers, screws and other accessories. If the original equipment
programming has been
modified, registered, or activated, additional deductions will apply. Returned purchases which are
determined to not
be re-sellable will not be eligible for a credit and will be returned back at customer expense. All
decisions are at
our sole discretion.
All items must be returned in a shipping carton or postal-bag not just the manufacturers packaging.
Please ensure that the RA number is clearly displayed on the outer box to ensure a smooth return.
Return shipping charges are the responsibility of the customer and we recommend that those items be returned
insured ground service with a tracking number as we are not responsible for any lost or damaged packages.
We are not responsible for personal data, or items left in returned merchandise so please check your
carefully before returning.
Defective items may be repaired or exchanged.
We are not responsible for any damage resulting from the sale, installation or misuse of any products
us. We are responsible for the monetary value of the merchandise only.
We do not accept the return of transformers and batteries, excepting in cases where they arrive damaged.
Shipments that are refused will incur return shipping cost and those costs will be deducted from your
Returning a Product
To obtain a Return Authorization (RA) Number and the return address for your area, contact us:
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during
shipping, both to and from HomeSecurityStore.com.
Returned items which were sold with Free Shipping will have actual shipping costs deducted from any refund due.
If you received a damaged product, please notify us within 7 days of delivery for assistance. All claims must be
made with the carrier.
Sale items can be refunded.
We do not issue refunds for digital products once the order is confirmed and the product is sent.
We recommend contacting us for assistance if you experience any issues receiving or downloading our
In the rare case that your order is missing an item, you must report the discrepancy within 7 days of
delivery to our Customer Service department.
Contact Sure Security
If you have any questions about our products, services, policies or any other matter, please use our contact page.
** If it is determined that an item returned is not in salable condition you may be charged a restocking
fee of up to 25% of the price paid for the item. Conditions that will incur a restocking fee include, but
limited to: damage to the product, its components, accessories or packaging. A restocking fee may also be
assessed for missing parts, accessories or packaging.
This document was last revised: 1 June 2019